Returns & Exchanges
At BIGW Photos, we want you to cherish your custom home decor and personalized prints. If your order arrives damaged or contains manufacturing defects, we are committed to providing a replacement or a full refund to ensure your complete satisfaction.
Inspect Your Order
Carefully examine your photo prints, canvases, or home gift items immediately upon arrival to ensure they meet our quality standards.
Contact Customer Support
If you identify a fault, contact our support team within 14 days of receipt with your order number and clear photos of the issue.
Review Process
Our quality assurance team will review your claim and provide instructions on whether the item needs to be returned to our facility.
Resolution
Once approved, we will prioritize a reprint of your custom order or process a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing