Frequently Asked Questions
Everything you need to know about creating custom home decor and photo gifts.
What is the typical production time for custom photo prints and home decor?
Most custom orders are processed and printed within 3 to 5 business days. Once production is complete, shipping times vary based on your location and chosen delivery method.
Can I pick up my order from a local BIGW store?
Yes, we offer a convenient 'Click & Collect' service. Simply select your preferred BIGW store at checkout, and we will notify you via email once your order is ready for collection.
What resolution should my photos be for large canvas prints?
To ensure the highest quality for home decor, we recommend using high-resolution images (at least 300 DPI). Our online builder will provide a warning if your image resolution is too low for the selected size.
Do you offer a satisfaction guarantee on personalized products?
We take great pride in our craftsmanship. If your order arrives damaged or with a manufacturing defect, please contact our customer service team within 14 days to arrange a replacement or refund.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Afterpay for your convenience.
How can I track the status of my delivery?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the courier's website to monitor your shipment's progress.